Refund and Cancellation Policy


Cancellations and Refunds Policy: Class fees are 90% refundable when requested at least 72 hours in advance of the start of the class and non-refundable when within 72 hours of the program start time or once the program has started, with no exceptions. If you find that you cannot attend the program, let us know as soon as possible.

If a course is canceled by Awake in the Wild, LLC. for any reason your registration fees will be refunded in full.

Non-returnable items:

  • Gift cards
  • Downloadable software products
  • Downloadable and on-demand classes
  • Books or other physical products


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days. Once your refund has been issued, please allow up to 10 business days for the refund to appear in your account.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us through our general contact form.


In some outstanding cases, we will issue a credit for a future class when you are unable to attend a class but too late to receive a refund. This option is at the sole discretion of Awake in the Wild staff.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us for questions related to refunds and returns.